Return & Exchanges

Returns Information

• What is your Return Policy?
• Can I return/exchange sale items?
• Can I return/exchange an item purchased using a promo code?
• What happens if I’ve returned an order that is not eligible for returns?
• I received a defective item, how do I request for an exchange?

Japan Returns Process

• How do I return my order from Japan?

United States Returns Process

• How do I return my order from United States?

Philippines Returns Process

• How do I return my order from Philippines?
• How do I track my returned parcel?
• I no longer wish to return my order, can I cancel my return and request for a refund of the shipping fees?
• I can’t register my return, what should I do?

All Other International Countries Return Process

• How do I return my order?

Download Returns Form

• Where can I get the returns form?