Order & Delivery

Delivery & Shipping Fees

• What are the countries you ship to and when can I receive my order?
• Will I be charged taxes and import duty for my parcel?
• What happens if I miss my delivery?
• Can I request for my parcel to be left outside my residence, if there is no one home to accept my delivery?
• How do I change my delivery information?
• Do you ship to PO box addresses?

Order Tracking

• How do I check the delivery status of my order?
• What do the order statuses mean?
• What should I do if my order hasn't been delivered yet?

Order Issues

• I received a defective item, how do I request for an exchange?
• Can I change or cancel my order after confirmation?
• I’m not sure if my order was successful, what do I do?
• Will I be charged taxes and import duty for my parcel?
• I received a wrong item, what should I do?

Shipping Delays

• Why is my order taking so long to reach me?
• Who can I contact?