There are three different tiers for LBCommunity+: Gold, Silver and Bronze.
To become:
- Bronze: Simply sign up for a LBCommunity+ account, no spends are required
- Silver: Spend an accumulated amount of US$400 in your tier cycle
- Gold: Spend an accumulated amount of US$850 in your tier cycle
Read more about your tier cycle here.
Example
- I joined on 1 Aug 2022 as a Bronze member and made a purchase of US$100 on 1 Aug 2022
- I made another purchase of US$300 on 5 Aug 2022 and have accumulated US$400 spends within 12 months from my signup date (1 Aug 2022)
- Hence, I am upgraded to Silver on 5 Aug 2022, with my tier expiry date updated to 4 Aug 2023 (12 months or 365 days later)
Outcomes
- Scenario A: If I did not make any additional purchase between 5 Aug 2022 to 4 Aug 2023, I will be downgraded to Bronze after 4 Aug 2023
- The downgrade logic only kicks in on the tier expiry date of 4 Aug 2023 with new tier reflected on the next day, 5 Aug 2023
- I am downgraded because the downgrade logic looks at spends within my tier cycle after the latest tier change, which means I spent US$0 (less than Silver spend threshold of US$400) between 5 Aug 2022 to 4 Aug 2023. The US$300 purchase made on 5 Aug 2022 earlier before my tier is upgraded to Silver is not considered when evaluating downgrades on expiry
- Scenario B: If I make additional purchases between US$1-US$399 between 5 Aug 2022 to 4 Aug 2023, I will be downgraded to Bronze after 4 Aug 2023
- Similar to Scenario A, I am downgraded to Bronze as I spent less than the Silver spend threshold of US$400 in my tier cycle between 5 Aug 2022 to 4 Aug 2023
- Scenario C: If I make additional purchases between US$400-US$849 between 5 Aug 2022 to 4 Aug 2023, I will maintain my Silver tier status and will continue to be Silver until 4 Aug 2024
- As my accumulated spend amount between 5 Aug 2022 and 4 Aug 2023 is >= the Silver spend threshold of US$400, I maintain my tier
- Scenario D: If I make additional purchases of US$450 or more between 5 Aug 2022 to 4 Aug 2023, I will get upgraded to Gold. My tier expiry will be 12-months from my upgrade date
- I spent US$300 on 11 Nov 2022 and US$450 on 12 Dec 2022, I will get upgraded to Gold on 12 Dec 2022 and my tier expiry date is now 11 Dec 2023 (12 months or 365 days later)
- Tier cycle is now defined as from 12 Dec 2022 to 11 Dec 2023
- Scenario E: If I make additional purchases of US$450 or more between 5 Aug 2022 to 4 Aug 2023, I will get upgraded to Gold. My tier expiry will be 12-months from my upgrade date
- I spent US$300 on 11 Nov 2022 and US$450 on 3 Aug 2023, I will get upgraded to Gold on 3 Aug 2023 and my tier expiry date is now 2 Aug 2024 (12 months or 365 days later)
- Tier cycle is now defined as from 3 Aug 2023 to 2 Aug 2024
Note that in Scenario E, I have spent US$850 but this US$850 is my accumulated spends from 1 Aug 2022 to 3 Aug 2023, which is more than a 12-month period. This means that our upgrade logic helps customers to upgrade to Silver or Gold more easily, whereas downgrade logic considers spends in your tier cycle - a strict 12-month period :)