There're a few possible reasons why your discount could be invalid:
1. The code has expired
Check the expiry date of the code, as some of them run for a limited time or expire after a set period.
2. Did you meet the minimum spending requirement?
There might be a minimum spend requirement and/or on selected product categories.
3. Product exclusions from promo codes
Discounts are not applicable on:
- i. STUDIO, BY LOVE, BONITO & Collaboration Collections (i.e. &REA by Love, Bonito)
- ii. Sale items (unless specified)
4. Do you need to be logged in?
Some promo codes will require you to be logged in to redeem the discount.
5. Did you apply the promo code to the correct field?
Promo codes should be applied to the 'Promo Code' field at checkout.
6. Has this promo already been used?
Some promo codes might have restrictions to the number of times it can be used.
7. Have you checked the Terms and Conditions of the promo code?
Check promo terms and conditions to ensure you've met the promo criteria:
8. Can't find your promo code here?
For any other promo codes sent via our newsletters, please double-check the terms and conditions in your email.
If you're absolutely sure you've fulfilled the terms and conditions of the discount and still have trouble using it, please reach out to us here with a screenshot of the error message!