You may return your order to us within 30 days from the date your order is received/collected with a valid Order Reference number (e.g LBWWXXXXXXXXX) and returns form as long as the returnable items are unworn, unwashed, unaltered, and still have their clothing tags intact.
The following categories are not returnable/exchangeable: Sale items (with discounted prices before promo code is applied), panties, swimwear, accessories, lifestyle, and gifts. Sale of these product categories is final and cannot be returned, exchanged or refunded.
You may return your order using a traceable mode of delivery to:
8 Pandan Crescent #05-01 Singapore 128464
Reimbursement & processing time
Your return will be processed as Store Credit equivalent to the purchase price within 14 business days from when we receive it. We do not provide cash refunds for any return orders and delivery fees, if any, won't be refunded. Do return your order to us via the methods stated above as unreceived returns via a non-traceable mode of postage will not be reimbursed.