You may return your order to us within 30 days from the date your order is received/collected with a valid Order Reference number (e.g LBWWXXXXXXXXX) and returns form as long as the returnable items are unworn, unwashed, unaltered, and still have their clothing tags intact. Return fees will cost PHP300 for Ninja Van home collection/Drop-off option at J&T PUDO stations and PHP200 via your choice of courier.
The following categories are not returnable/exchangeable: Sale items (with discounted prices before promo code is applied), panties, swimwear, accessories, lifestyle, and gifts. Sale of these product categories is final and cannot be returned, exchanged or refunded.
Reimbursement & processing time
Your return will be processed as Store Credit equivalent to the purchase price within 14 business days from when we receive it. We do not provide cash refunds for any return orders and delivery fees, if any, won't be refunded. Do return your order to us via the methods stated above as unreceived returns via a non-traceable mode of postage will not be reimbursed.
Return your order to us via ReturnKey
Step 1: Register on ReturnKey here. Once you're done, a confirmation email containing your return label will be sent to you!
Step 2: Fill in the following information;
Order No: E.g. LBWWXXXXXXXXX
Email: Your email address.
Product Name: Look into your order history here. E.g. TH1756-085-L
Please fill in all information. You may leave the description box blank. If you have multiple items to return, submit the Return Item Entry form one at a time, by clicking on "add" at the bottom of the page.
Step 3: Fill in your address.
Step 4: Fill in your name, email address and contact number.
Step 5: Ninjavan home collection is available for certain areas, if your area is included, this option will be presented to you upon registration*. The Ninjavan team will then contact you via Call/Whatsapp to arrange pick-up upon successful registration.
Alternatively, you may select the drop-off option and return your parcel at J&T drop-off points. Kindly note that the AWB is only valid for 1 week, kindly drop off your item(s) within 1 week. Drop-off points can be found here.
*Do note that Ninja Van home collection is available to the NCR area and some parts of Luzon, Cebu, and Davao del Sur. If your area is not included, you'll be required to return the item to us at this address: ASP WH, A350 Romania Compound, San Isidro, Parañaque City, Metro Manila, 1700, PH using any courier of your choice upon registration. Attention to: Dave, Contact number: +639199465956
For other support inquiries, kindly contact firstname.lastname@example.org.
Step 6: Make payment.
Step 7: Print out the return label (you should receive this in your email!) and paste it on the parcel.
*You will be responsible for any return shipping incurred for return orders.