Return fees will cost PHP300 for Ninja Van home collection/Drop-off option at J&T PUDO stations.
After you have gone through our Return Policy here and is sure that your item(s) fulfilled the conditions, you may register your return via ReturnKey.
- Register on ReturnKey here. Once you're done, a confirmation email containing your return label will be sent to you.
- Fill in the following information
Order No: E.g. LBWWXXXXXXXXX
Product Name: Look into your order history here. E.g. TH1756-085-L
Please fill in all information. You may leave the description box blank. If you have multiple items to return, submit the Return Item Entry form one at a time, by clicking on "add" at the bottom of the page.
- Fill in your address.
- Fill in your name, email address and contact number.
Ninjavan home collection is available for certain areas, if your area is included, this option will be presented to you upon registration.
The Ninjavan team will then contact you via Call/Whatsapp to arrange pick-up upon successful registration.
Alternatively, you may select the drop-off option and return your parcel at J&T drop-off points. Kindly note that the AWB is only valid for 1 week, kindly drop off your item(s) within 1 week. Drop-off points can be found here.
*Do note that Ninja Van home collection is available in the NCR area and some parts of Luzon, Cebu, and Davao del Sur. If your area is not included, you'll be required to return the item to us at the following address using any courier of your choice upon registration:
ASP WH, A350 Romania Compound, San Isidro, Parañaque City, Metro Manila, 1700, PH
Attention to: Marithe Gallardo
Contact number: +63936653667
For other support inquiries, kindly contact email@example.com.
- Make payment.
- Print out the return label (you should receive this in your email!) and paste it on the parcel.
*You will be responsible for any return shipping incurred for return orders.
If you encounter any issues registering your return, please take a screenshot of the error you’re facing and drop us a message here. Our Customer Care team will be in touch with you very soon! Alternatively, feel free to reach out to ReturnKey at firstname.lastname@example.org.
For Ninjavan home collection, you may track your parcel by keying in the tracking number here.
For other return methods, you may search directly on the webpage of your chosen courier.