You may return your order to us within 30 days from the date your order is received/collected with a valid Order Reference number (e.g LBWWXXXXXXXXX) and returns form as long as the returnable items are unworn, unwashed, unaltered and still have their clothing tags intact.
The following categories are not returnable/exchangeable: Sale items, panties, swimwear, accessories, lifestyle and gifts. Sale of these product categories are final and cannot be returned, exchanged or refunded.
Reimbursement & processing time
Your return will be processed as Store Credit equivalent to the purchase price within 14 business days from when we receive it. We do not provide cash refunds for any return orders and delivery fees, if any, won't be refunded. Do return your order to us via the methods stated above as unreceived returns via a non-traceable mode of postage will not be reimbursed.
Return your order to us via ReturnHelper
Step 1: Register on ReturnHelper here. Once you're done, a confirmation email containing your return label will be sent to you!
Fill in the following information under product information:
Order ID: E.g. LBWWXXXXXXXXX
Weight: 1 piece = 400g
Item code: Look into your order history here. E.g. TH1756-085-L
Address: Kindly enter your street number into the Address 2 field.
You will be required to fill up all fields before you are able to click on the "calculate shipping cost" button.
Step 2: Make payment.
Step 3: Print out the return label (you should receive this in your email!) and paste it on the parcel.
Step 4: Drop off your return parcel at any USPS or UPS PUDO station.
USPS stations can be found here.
UPS stations can be found here.
*For return orders, you will be responsible for any return shipping or taxes incurred.
I no longer wish to return my order, can I cancel my return and request for a refund of the shipping fees?
If you would like to cancel your return and request for a refund of the shipping fees, simply drop us a message at email@example.com or reach out to us here for a refund within 7 days after the label creation to cancel your return.
Kindly note that you'll be required to pay the shipping fee for your return parcel to be sent back to you.
I can’t register my return, what should I do?
If you're unable to register your return, don’t worry, we’re here to help!
Please take a screenshot of the error you’re facing and drop us a message here. Our Customer Care team will be in touch with you very soon! Alternatively, feel free to reach out to ReturnHelper at firstname.lastname@example.org.