What happens if I’ve returned an order that is not eligible for returns? We'll drop you an email once we've processed your parcel and will have to return your order back to you. You'll be responsible for re-delivery fees incurred under such circumstances. We'll advise on the return fees and re-delivery fees incurred. If you are unsure of an item's eligibility to be returned, you may check your order here. More details about our Returns Policy are available here. Related articles What is your Return Policy? Can I return/exchange sale items? How do I return my order? Can I return/exchange an item purchased using a promo code? How do I return my order from Philippines?