[For online purchases]
Orders with promo codes are returnable unless stated otherwise in the promo code terms and conditions.
Your return must reach us within 30 days from the date of delivery/collection with a valid Order Reference number (e.g LBWWXXXXXXXXX)
Sale items (items with discounted prices before promo code is applied), panties, swimwear, accessories, lifestyle and gifts. Sale of these product categories is final and cannot be returned, exchanged or refunded.
Condition of item(s)
Please ensure all items are unworn, unwashed and unaltered with the hangtags attached.
We reserve the right to reject item(s) that do not fulfill the conditions above.
If you’re sure that your item(s) fulfilled the conditions, please check out the following articles for the return instructions:
Reimbursement & processing time
After your return's been confirmed, you'll be issued a Store Credit equivalent to the purchase price of each returned item. Please note that we do not provide cash refunds for any return orders. Delivery fees or custom duties/taxes, if any, won't be refunded. Your return will be processed within 14 business days from when we receive it.
We are unable to facilitate exchanges for all International orders at the moment.