[For online purchases]
Orders with promo codes are returnable unless stated otherwise in the promo code terms and conditions.
Your return must reach us within 30 days from the date of delivery/collection with a valid Order Reference number (e.g LBWWXXXXXXXXX).
Orders made with promo codes are returnable unless stated otherwise in the promo code terms and conditions.
Exclusions
1. Inner wear (such as underwear) and items such as jewelry, swimwear, accessories, lifestyle and gifts are not eligible for exchange, refund or return.
2. All product(s) sold at marked down prices are not eligible for exchange, refund or return.
3. All full priced product(s) sold with promotional codes in which the terms attached to such promotions have been stated that exchange, refund and return is not allowed, are not eligible for exchange, refund or return,
4. All product(s) procured pursuant to any giveaways or contests shall be subject to the applicable terms and conditions and are not eligible for exchange, refund or return.
Condition of item(s)
Please ensure all items are unworn, unwashed and unaltered with the hangtags attached.
We reserve the right to reject item(s) that do not fulfill the conditions above.
If you’re sure that your item(s) fulfilled the conditions, please check out this article for the return instructions.
Reimbursement & processing time
After your return's been confirmed, you'll be issued a Store Credit equivalent to the purchase price of each returned item. Please note that we do not provide cash refunds for any return orders. Delivery fees or custom duties/taxes, if any, won't be refunded. Your return will be processed within 14 business days from when the order was dropped off.
Exchanges
We are unable to facilitate exchanges for all International orders at the moment.