We know the terms can get a little confusing, so we've broken them down for you!
We are in the midst of updating/verifying your payment and this might take us up to 1 hour.
- If payment is successful, your order status will be updated to 'Processing'.
- If payment was unsuccessful, your order will be canceled within an hour.
We're Packing Your Parcel
We're putting your order together! You will receive an email once your order is dispatched.
Left Our Warehouse
Your order is now with our delivery partner and on its way to you! Shipping time frames are available here.
If you chose for your parcel to be delivered, this means it has reached you.
- To follow the journey of your parcel, you may track its journey with the following steps:
Click here to access Skynet's tracking platform.
- Key in Reference Number: e.g LBWWXXXXXXXXX and click on “Track Shipment(s)”.
There might be delivery delays to various countries due to limited flights available with the delivery partner we are working with.
During this period, the parcel's tracking status might take longer than usual to reflect updates.
Rest assured that your returns time frame begins from when your order is successfully delivered.